We currently ship exclusively within the United Kingdom.

Orders are prepared and dispatched within 1–2 business days.

Delivery to your home takes 3–5 business days.

For a total of 4–7 days from the moment you place your order.

Shipping is free on all orders.

Yes. A tracking link is automatically sent by email once your order ships.

You can also track your order directly from our dedicated tracking page.

Policy Overview

• Return Period: 30 days from delivery date
• Refund Processing Time:10 business days from receipt
• Return Shipping Costs: Covered by us Casa Vellori.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items can be returned within 30 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.

Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

1. Contact Customer Service: Email support@casavellori.com with your order number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

• Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.
• Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
• Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@casavellori.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

• Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
• Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
• Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

• Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
• Inspection Period: Once received, returns are inspected within 7 business days.
• Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Return Shipping Address

Please send approved returns to:

Address: 1007 N Orange St Suite 4013, Wilmington, New Castle (DE), 19801, United States

Simply contact us by email at support@casavellori.com and we will assist you with the process.

Yes. Exchanges are available as long as the product is new and unworn.

Yes. A prepaid return label is included in every package.

Refunds are issued to your original payment method within 10 business days after we receive and inspect your return.

We use premium materials selected from trusted suppliers:

• Pure Cashmere from highland herders
• Softgrain Suede from fine sheep hides
• Vellori Wool from merino farms in Italy
• Pure Linen from European flax fields

Every piece is inspected for quality before shipping.

Care varies by material, but general guidelines:

• Cashmere: hand wash cold, air-dry flat
• Suede: protect with spray, brush gently
• Linen: wash cold, reshape while damp
• Wool: hand wash or dry clean only

Each product page includes detailed care instructions.

Yes. All our materials are genuine and tested for softness, durability, and comfort.
Cashmere, wool, linen and suede are sourced from certified suppliers.

No. With proper care, our materials maintain their shape, colour and softness for years.

Our pieces generally fit true to size.
If a product runs large or small, it is clearly mentioned on its product page.

You can request an exchange within 30 days for a different size.

Yes. A detailed size guide is available on every product page.

We accept:

• Visa / Mastercard
• American Express
• PayPal
• Apple Pay / Google Pay
• Shop Pay
• Klarna

All payments are secure and encrypted.

If your order has not shipped yet, our team can modify it.
Contact us as soon as possible.